As I told you on the telephone, I have been delighted with the service I have had from you. The replacement toilet and cistern are a perfect match for the rest of the suite. We were most impressed with the packing they arrived in. Many thanks for your help and attention.

Just a quick note to say the seat arrived safely and fits a treat, looks so much better. Delighted to save a penny on another’s price and will make no jokes about spending it – you must have heard them all. A pleasure to deal with a small family company with a sense of humour. Happy to recommend to others.

I send you this note to say that the order you dispatched to us yesterday was delivered here today. I have since unpacked the toilet pan and cistern and all appears to be complete, and the Pampas colour is spot on. Thank you again for your service.